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Customer SupportPaidVerified

Gorgias

E-commerce helpdesk with AI automation built for Shopify brands.

Visit Gorgias@GorgiasHQ

About Gorgias

Gorgias centralises customer support for e-commerce brands into one inbox. AI Automate resolves WISMO, returns, and FAQ tickets without human involvement. Deep order data in every ticket sidebar. Trusted by 15,000+ DTC brands.

Key features

  • AI Automate for autonomous resolution
  • Live Shopify order data in sidebar
  • Omnichannel support
  • Macro automation
  • Revenue statistics per ticket

Pros & limitations

Pros

  • Best-in-class Shopify integration
  • Revenue attribution per ticket
  • Fast setup for DTC

Limitations

  • Priced per ticket
  • Weaker for non-e-commerce businesses
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